FAQ

Answers to frequently asked questions about using YeeroAI.

Account

How do I sign up?

Visit yeero.ai and sign up using email, Google, or GitHub. You'll receive 10,000 free credits instantly.

Can I use a test account?

Yes, click "Try test account" on the login page. Test accounts have limited functionality — some operations are restricted.

How do I change my email?

Go to Account → Account Security, then click "Bind" or "Switch" next to the Email section. You'll need to verify your identity first.

Can I link multiple login methods?

Yes, you can link email, Google, and GitHub to the same account. We recommend linking multiple methods for better security. You must keep at least one method linked.

How do I sign out?

Go to Account → Account Security → Sign Out.

Credits & Billing

How many free credits do I get?

10,000 credits on registration, plus up to 9,000 more from weekly gifts (3,000/week for 3 weeks starting day 10), plus additional credits from inviting users. Invitation credits never expire. Total: up to 19,000+ free credits.

How are credits consumed?

Credits are consumed for AI conversations, memory usage, AI apps, and storage. The amount depends on the model and output length. You can see the exact credit consumption on each response.

Do credits expire?

One-time purchased credits never expire. Subscription credits may expire when your subscription ends. Gift credits may have an expiration date — check the Credits page for details.

Can I get a refund?

Yes, you can apply for a refund from Account → Credits. Each account is limited to one refund. Processing takes 1-3 business days.

What payment methods are supported?

Paddle (credit cards for international users) and WeChat Pay / Alipay (for Chinese users).

AI Models

How many models are available?

300+ models from 10+ providers including OpenAI, Anthropic, Google, Meta, Mistral, and more, all accessible via OpenRouter.

Are there free models?

Yes, toggle "Free Only" in the model selector to see models that cost zero credits.

Can I use multiple models at once?

Yes, select up to 10 models for parallel comparison in the same chat.

What modalities are supported?

Text, image, audio, video, and file input/output, depending on the model.

Privacy & Security

Is my data encrypted?

Yes, all your data is encrypted during transmission and storage. Your private data is never sold or shared with any third party.

Can I delete my data?

Yes, you can delete individual chats, messages, files, and knowledge entries. Deletion is permanent and cannot be undone.

What about AI training?

YeeroAI does not use your data for AI model training. However, your data may be subject to the privacy policies of the underlying model providers (such as OpenAI, Anthropic, Google, etc.). See our Privacy Policy for full details.

Storage & Files

How much storage do I get?

1 GB free. Additional storage costs credits daily if you exceed the free quota.

What happens if I exceed my storage?

You'll see warning banners. If storage remains overdue for 7+ days, the oldest files will be auto-deleted until you're within the free quota.

What file types can I upload?

Any format is supported, up to 512 MB per file.

Technical

What browsers are supported?

YeeroAI works best on modern browsers: Chrome, Firefox, Safari, and Edge.

Does YeeroAI work on mobile?

Yes, the web interface is fully responsive and works on mobile browsers.

What if AI generation fails?

Try refreshing the page. If the issue persists, check your credit balance. You can also try a different model. Background streaming automatically resumes after network interruptions.